The Emergency Notification System (ENS)

The Emergency Notification System is a system public safety officials can use to call landline and cellular phones, send text messages and send emails, to inform the public of immediate threats to health and safety. Examples include the need to evacuate during a wildfire, take appropriate action during a flashflood, or stay inside because of critical police activity in your area.

Here’s how it works:

1. A brief message is recorded by the agency that answers 911 calls in your area.

2. The system allows the agency to select who is called by defining an area on a map or by inputting a range of addresses.

3. The message is then ‘launched.’ The system automatically calls each landline number in the selected area, playing the recorded message when the phone is answered.

4. The system also calls other phone numbers, sends text messages, and sends emails to residents who have “opted in” to the system for additional notification.

5. To sign up for emergency alert messages, go to OR

6. If the phone is busy, the system will re-try. If an answering machine is encountered, the system will attempt to leave a message.

7. If a TDD signal is encountered, the system will leave a TDD message.

8. When you receive an emergency alert call, listen carefully to the information in the recorded message. It will contain:
       a. The name of the agency that recorded the message.
       b. details as to the nature of the impending danger.
       c. What action you need to take.

9. You may repeat the message by following the system prompts. Do not hang up in the middle of the message; the entire message must be left for the system to show it was received.

10. If you have signed up to be notified in multiple ways (work phone, cell phone, and text message, for example) the system will stop trying to reach you once you acknowledge that you have received the message in one of these ways.